ID 19258 IT кандидат Service Quality Analyst Украина, Киев

2 Года опыта работы Кандидат ID:19258 Киев Дата добавления 20 авг. 2021 г.

Summary:

Analyzing the work of the Support team: phone calls, chats, working in the system;

Improving the system and algorithms of the working procedures;

Coached and motivated at least 40 trainees and support agents;

Trained and assisted Outsource Support Team members from the Philippines via Zoom to work with chats, calls, and CRM.

Professional skills:

MS Office; Basecamp; Atlassian; Confluence; Jira; Adobe Photoshop.

Language:

Ukrainian (native), Russian (native), English (advanced)

Service Quality Analyst