Сustomer Support Specialist

В корзину
Уровень ЗП ($): 800$ 9 Лет опыта работы Кандидат ID:16019 Киев Дата добавления 5 нояб. 2020 г.
  • 9 Лет
  • Работа в офисе на полный день, Удаленная работа


Looking for a full time position (preferably day shifts) of Customer Support Specialist (written English communication); related to communication with customers via chat and email, processing support requests, info input/editing in SAP, Salesforce.com, other CRMs, troubleshooting customers' account issues, providing instructions.
- 8+ years in the international Customer Support teams (IT and Telecom)
- basic theoretical knowledge of QA, SDLC, STLC, Agile, Scrum
- experienced in working with SAP, Salesforce.com, CRMs and ticket systems (data entry, checking and updating info)
- empathy, patience, proactivity, multitasking, stress-resistance, attention to details
- positivity and sense of humour
- ability to learn new tools and technologies fast and work both in team and independently
- skilled in communication with customers via support chat and e-mail, troubleshooting and resolving account issues
- basic VoIP phone system setup skills
Professional skills:
Customer support, CRMs, ticket systems, Salesforce.com, SAP, VPN, Outlook, Google services, Skype, MS Office, online chat, Master Data Management, Data Entry, Telecommunications, Technical Support,
Salesforce.com, Customer Support, Software Development Life Cycle (SDLC), Voice over IP (VoIP), Web Chat, Jabber
Ukrainian (native), Russian (native), English (upper-intermediate)


  • Ukranian - Продвинутый / Свободный
  • Russian - Продвинутый / Свободный
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