3 Года опыта работы
Дата добавления 19 авг. 2020 г.
Работа в офисе на полный день
Experienced process, project, performance, quality and strategy manager/analyst in different business fields. Professional with strong analytical skills and extensive knowledge of business analysis processes and methodologies. Unique mix of IT, CRM, marketing and customer care (incl. Customer Experience Management) background. Inspired team leader with years of team management experience. Successful designer of quality management measures system and separate elements from the scratch. New efficient business processes engineer and optimizer of existing processes with extensive experience of process’s performance indicators, their metrics building and targets setting. Constructor of document management automated systems and processes that are successfully used for years. Experienced processes’ auditor with decades of audits in the service record. Excellent formal documents writer. Creator of numerous measures of different kinds for corporate culture growth and knowledge exchange. Knowledge of standards/ methodologies: TQM, Lean. Standards of the ISO 9000 family, ISO 21500, BS 25999-1:2006, BS 25999-2:2007. UML, BPMN, ARIS, IDEF-modeling languages. PMBoK, BABoK. e-Tom. Balanced Scorecard. Waterfall, Scrum, UP/RUP, software development lifecycle. Basic knowledge of Oracle SQL and HTML. Advanced user of: BPMS/BPMT: Casewise Corporate Modeler Suite, MS Visio, Bizagi Process Modeler, Enterprise Architect. Electronic document/project/issue management systems: based on IBM Lotus Notes, JIRA, MS Project, Confluence, SharePoint, Subversion (version management). CADD programs: AutoCAD. Tool for UI modelling: Axure. E-mail programs: IBM Lotus Notes, MS Outlook. MS Office
Business Process Design, Change Management, Telecommunications, CRM, Project Planning, Project Management, Call Centers, Business Process Management, Business Strategy, Document Management, Performance Management, Competitive Analysis, Project Portfolio Management, Call Center, Internal Audit, Customer Experience, Knowledge Management, Management Consulting, Creative Writing, Corporate Identity, Process Optimization, Strategic Consulting, Operations Management, Process Engineering, MS Project, Microsoft Project, Microsoft Excel, Management, Leadership, Training, Customer Service, Process Analysis, Benchmarking, Process Improvement, Business Analysis, Process Writing, KPIs Development, Strategic Analysis and Planning, Contact Center Operations, Organizational Reengineering, Customer Relationship Management (CRM)
Ukrainian (native), Russian (native), English (Upper - Intermediate )
Ukranian - Продвинутый / Свободный
Russian - Продвинутый / Свободный