Уровень ЗП ($): 1 900$
7 Лет опыта работы
Дата добавления 19 июн. 2020 г.
Работа в офисе на полный день
Results driven professional with over 7 years of experience in positions of increasing responsibilities and duties. Excellent performer with a track record of consistently delivering on pre-set expectations. Team player with polished verbal and written communications skills.
Systems analyst who worked on multiple large-scale projects which ensured operations smoothness for over 50,000 colleagues . Led successful efforts to streamline product delivery processes to 14 national distribution centres which decreased delivery time and improved instore product availability. Led meetings to oversee off peak hours system updates with 2 offshore IT teams which insured all service processes continue to run without interruptions . Integral contributor in releasing 7 product updates that improved product quality and usability for over 1000 users. Worked within strict timelines to provide end user support that resulted in 30% increased customer satisfaction and 15% retention increase rates.
Created over 10 extensive SOP documents which resulted in better system comprehension and provided better project end goal transparency. Implemented Agile QA process that increased teamwork efficiency by 50%.
Bug Tracking Tools: Asana, Salesforce, Zendesk, Jira
Product Management Tools: Microsoft Sharepoint, Browserstack, Kronos, Manhattan
Databases: SQL Server Management Studio
Browsers: Internet Explorer, Firefox, Chrome, Safari
Environment: Windows, Mac OS, Microsoft Dynamics 365
Methodology: Agile, Waterfall
Ukrainian (native), Russian (native), English (intermediate)
Ukranian - Продвинутый / Свободный
Russian - Продвинутый / Свободный