Technical Support Specialist

В корзину
$1.00
6 Лет опыта работы Кандидат ID:12356 Киев Дата добавления 18 июн. 2020 г.
  • 6 Лет
  • Работа в офисе на полный день

Описание:

Summary:
It is all about the passion of what you are doing and who you are. Sharing knowledge and expertise where it needed most.
Having more than 5 years experience in Technical Support/Operations in IT industry with solid troubleshooting skills, I have worked with desktop and enterprise cloud applications were I have such key responsibilities as:
- troubleshooting various severity level software issues
- task automation and data analysis in Python
- providing support and solution for the platform user's specific use cases
- interaction with engineering in support of customer needs and resolutions
- monitoring installs/upgrades of the application (dockerized on-premise and Hadoop installs) and health check procedures
- improving support workflow and technical documentation
- creating reports and statistics on customer usage data
Passionate about new software solutions at Big Data, Machine Learning, and the Internet of Things.
Work Experience of following
frameworks, OS's and the cloud infrastructure ecosystem: Windows Server, CentOS/RHEL, Ubuntu, Ansible, Vagrant, Docker, Kubernetes(K8s), Cloudera Hadoop, Apache Spark, Apache Kafka, AWS, Google Cloud;
Virtualization: VMware vCenter, Microsoft Hyper-V, KVM.
Monitoring: Elasticsearch Kibana, Prometheus;
Interesting to learn Graphite, InfluxDB.
Ticket&bug tracking tools: Jira/Confluence, Zendesk, Salesforce, ServiceNow
Databases: PostgreSQL, MongoDB, Redis
Programing languages basics: Python, Java
Learning Go.
Professional skills:
Windows Server, CentOS/RHEL, Ubuntu, Ansible, Vagrant, Docker, Kubernetes(K8s), Cloudera Hadoop, Apache Spark, Apache Kafka, AWS, Google Cloud;Virtualization: VMware vCenter, Microsoft Hyper-V, KVM. Monitoring: Elasticsearch Kibana, Prometheus;Ticket&bug tracking tools: Jira/Confluence, Zendesk, Salesforce, ServiceNow: Databases: PostgreSQL, MongoDB, Redis, Python, Java, Go.Strategic Planning, Data Analysis, Big Data, Mathematical Modeling, Numerical Analysis, Cloud Computing, Statistics, Programming, Project Management, Microsoft, Office, MongoDB, R, Matlab, C++, Github, Management, Leadership, Customer Service, Computational Mathematics, Monte Carlo Simulation
Language:
Ukrainian (native), Russian (native), English (advanced), German (elementary), French (elementary)

Языки:

  • Ukranian - Продвинутый / Свободный
  • French - Начинающий / Элементарный
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