Support Engineer\QA Engineer

Working as QA Engineer and Support Engineer for about 8-years, resolving Customers Jira tickets and reproduced issues on different environments. Clearly documented cases with troubleshooting steps, recommendations, and resolutions. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Supported software and hardware, operating systems and network communications by troubleshooting related issues. Configured and maintained, server(s), workstation(s), gateways, mobile devices, SSL certificates, group policies, firewalls, multiple domains, and others.

•Manual and QA Testing WEB-applications,

•A positive attitude towards customer service and good communication skills;

•Strong desktop system internal support experience and experience of IT operating systems: MS Windows,Linux, Red Hat, writing scripts via bash/shell;

•Working with different databases: MS SQL, PostgreSQL, MySQL;

•App & Web Servers /Web Environments: Jboss, Glassfish, Apache Tomcat, IBM Websphere (Liberty Core), Oracle Weblogic;

•Working within a TCP/IP network environment, including DHCP, DNS and Ethernet;

•Working with Project tracking tools -Jira, Redmine;

•Languages: Java Core, Shell scripting, Python;

•Version Control Systems: Git;

•Automation/Build Tools: Jenkins;

•Virtualisation: VM Ware ESX/ESXi, Docker, Amazon AWS: EC2, S3, VPC, API Gateway, Lambda, RDS, SNS, CloudFormation

Ukrainian (native), Russian (native), English (advanced)